FAQ
MY ACCOUNT
Please visit the My Account page to create an account. From there you will need to enter your personal information, including your email address. , billing address, and delivery address. Be sure to verify all information before saving it. When logged into your account, you can view your order history, change your password, and update your billing and delivery addresses.
Login to your customer account. Once logged into your account, you can update your personal information, your billing and delivery address, as well as your newsletter subscriptions.
If you cannot login, please go to the login page and click on Forgot Password and enter your email address. Once you have received the reset email, follow the instructions provided. Remember to check your spam folder if you don’t see it in your Inbox. If you continue to have trouble logging in, please send an email to contact@gbrl.fr.
MY ORDER
You can place an order directly on the website by selecting the color and size you want of a product from its page and then adding it to the cart. Then follow the steps until payment is confirmed.
No, you can order as a guest. However, by creating an account, you will be able to place orders without having to fill in your details each time. You will be able to track your deliveries in a few clicks and receive our newsletters.
We cannot modify or cancel a confirmed order. Owever, once the article(s) are delivered, you have a right of withdrawal. Please write to us at contact@gbrl.fr for any request.
Please send an email to contact@gbrl.fr and we will be happy to help you place your order.
MY ORDER
You can place an order directly on the website by selecting the color and size you want of a product from its page and then adding it to the cart. Then follow the steps until payment is confirmed.
No, you can order as a guest. However, by creating an account, you will be able to place orders without having to fill in your details each time. You will be able to track your deliveries in a few clicks and receive our newsletters.
We cannot modify or cancel a confirmed order. Owever, once the article(s) are delivered, you have a right of withdrawal. Please write to us at contact@gbrl.fr for any request.
Please send an email to contact@gbrl.fr and we will be happy to help you place your order.
PAYMENT
All transactions are encrypted for your security. The authorization servers are then checked in order to verify the payment data and to combat abuse and fraud. SSL encryption technology ensures the security of the data you enter during the banking transaction.
We accept payment by bank cards (all bank cards are accepted) and PayPal.
DELIVERY & RETURN
- Standard delivery in mainland France (including Corsica), Monaco and Andorra : 2 to 3 working days
- Standard delivery in the European Union : 3 to 5 working days
- Express delivery to the rest of the world : 3 to 6 working days
As soon as your order is shipped from our warehouse, you will receive an email with your parcel tracking number.
You can consult the progress of the delivery at any time on the UPS site with the tracking number sent to you previously in your shipping email.
We deliver to the address of your choice (home, business address, etc.).
The delivery costs are fixed and set as follows:
- Delivery to France: 10 €
- Delivery to Europe: 15 €
- Delivery to Monde: 20 €
If you want to make a return, you can send an email to contact@gbrl.fr, we will get back to you as soon as possible.
The “return” shipping costs are the responsibility of the buyer. Items can be returned within 14 days from the date the package is received. Returns cannot be made in store. Returns cannot be made in store.
We invite you to contact GBRL customer service by email at contact@gbrl.fr. You will need to specify your order number and send us a photo of the defective or incorrect item so that we can inform you of the steps to be taken as soon as possible.
We invite you to contact GBRL customer service by email at contact@gbrl.fr. You will need to specify your order number and send us a photo of the defective or incorrect item so that we can inform you of the steps to be taken as soon as possible.
We invite you to promptly contact GBRL customer service by email at contact@gbrl.fr.
PRODUCTS & STOCK
The website presents our current collections. If you cannot find the product you are looking for, please contact contact@gbrl.fr with the link or information about the product you are looking for, and we will do our best to help you.
Stock is limited and items tend to sell very quickly. You can nevertheless subscribe to the stock alert by clicking on the size that is out of stock. You will then be alerted by email when the product is back in stock.
You will find general information on the product sheet, including composition, available colors and size. For specific questions, you can contact GBRL customer service by sending an email to contact@gbrl.fr.
Each item is accompanied by corresponding maintenance instructions. Please follow these instructions carefully. If you have specific questions about garment care, please contact us at contact@gbrl.fr.